Refund Policy
14 days to change your mind on any first paid period. No forms, no retention call — one email and it is done.
What's covered
If Maiku isn't right for you, email maiku.support@gmail.com within 14 days of either your first Pro payment or your Lifetime purchase, and we'll refund it in full. You don't need to give a reason.
Refunded accounts return to the Free plan. Free keeps every core feature — the invisible overlay, live transcription and answers grounded in your own documents — using your own free Groq API key.
What isn't covered
- Pro renewals after the first payment. You can cancel before the next one at any time from Billing, and you keep Pro until the period you've paid for ends.
- Accounts suspended for breaching the Terms of Use.
How to request one
Email maiku.support@gmail.com from the address on your Maiku account. Telling us the rough date of the payment helps us find it faster, but isn't required.
We aim to reply within one business day. Once approved, the refund is issued through PayPal to the original payment method — PayPal usually returns the money within a few business days, depending on your bank.
Cancelling instead
If you only want to stop future charges, you don't need a refund — cancel in one click from Billing. You won't be charged again and Pro stays active until the end of the period you've already paid for.
Questions
Anything unclear, write to maiku.support@gmail.com and a human will answer.